Return & Refund Policy

Due to strict baby skin safety and personal hygiene protocols, wet wipes and skincare items are sensitive personal care products. In compliance with health guidelines:

• Items must be unopened, unused, with all original moisture-lock flip lids and outer seals intact.
• Opened or partially used wipes packages cannot be returned for hygiene and sanitization reasons unless received in a damaged or defective condition.
• Any return request must be registered within 7 calendar days from the date of parcel delivery marked by the courier.

If you receive an item that was damaged in transit, shows moisture leakage, or is different from what you ordered:

Once an authorized return reaches our Surat facility and passes quality inspection:

You can cancel any order free of charge before it is dispatched by our logistics team. Simply navigate to your My Orders page and click the Cancel Order button. If the parcel has already been picked up by the courier, it cannot be canceled in-transit and must follow the standard return process upon arrival.