Privacy Policy

When you interact with La Castle (such as signing in, browsing our catalog, or completing a purchase), we collect only the necessary information:

• Contact & Account Details: Full name, verified email address, and mobile phone number.
• Delivery Coordinates: Shipping address, landmark, city, state, and 6-digit postal PIN code for courier fulfillment.
• Transaction Logs: Order IDs, purchased products, payment transaction references, and timestamp records.

Your information is utilized strictly to deliver a flawless hygiene shopping experience:
• Generating tax-compliant GST invoices and order confirmations.
• Dispatching parcels via authorized logistics partners (Shiprocket, Bluedart, Delhivery) with real-time SMS & WhatsApp tracking.
• Providing priority customer service, resolving return requests, and processing refunds.

All online transactions are handled through Reserve Bank of India (RBI) authorized payment gateways (Cashfree / Razorpay). Payment card numbers, CVVs, and net banking credentials are encrypted in transit using 256-bit bank-grade SSL encryption and are never stored or logged on La Castle servers.

We do not sell, rent, monetize, or trade your personal data to any third-party marketing brokers. Information is shared solely with critical operational partners (such as courier delivery agents for parcel drop-off) under strict confidentiality agreements.

You hold full rights to view, update, or remove your personal data at any time via your Account Dashboard. You can also request complete account deletion or download your past order history by writing to our privacy desk.